Just reviewed the IT Call Center customer surveys for June. Good information and we appreciate the praise. But, we particularly appreciate feedback on where we need to improve. The biggest issue we have unfortunately is that customers are not submitting the 2-question survey for tickets that are closed. Out of 1,885 tickets that were closed in June, we only received 77 customer surveys.
Students, faculty and staff PLEASE give us your comments and evaluations!! Our team leaders review all survey information each month and follow-up with customers that are not happy with our services. Folks are always surprised to get a phone call from me or one of our team leaders calling about their survey comments. WE DO TAKE YOUR FEEDBACK VERY SERIOUSLY.
Thanks to those of you who have helped us improve. Please let us know how we're doing!