Wanted to remind our UAA faculty that the IT Call Center continues to support rapid escalation of support calls from instructors within a half-hour of teaching a class or who are in the middle of teaching a class. This support feature is expressly for teaching faculty and guarantees that when they call they'll automatically be helped by the next available Call Center technician.
I sent a targeted email to all UAA faculty today with details about the support line number. I don't want to publish the number or instructions for use here as many read this who are not teaching and we want to reserve this service expressly for teaching faculty.
We have continued to maintain Call Center staffing levels higher in afternoons and evenings as well. This is to increase our ability to help instructors rapidly. If you have questions about this give the Call Center a call at 786-4646 or 877-633-3888.