IT Services has recently published an interactive tool called the IT Balanced Scorecard. The link is available in the list of Key Links here.
The IT Balanced Scorecard presents eight key performance measures relevant to our operation that are organized into Financial, Customer, Internal Processes, and Learning & Growth perspectives as outlined by Kaplan & Norton, and others.
Our goal is to present the key high-level measures that define our operation. Each measure has a dial guage that shows current month performance. When you click on a dial guage for a measure, a 12-month summary of performance is shown. This provides a perspective on where our organization has been and where it's heading on each measure. Goals are indicated on dial guages and graphs where applicable.
Let me know if you find this tool useful. It's a work-in-progress and will be refined as we collect feedback from the UAA community.
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